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Please contact Soma customer support at [email protected]. Please record a video showing what you describe, and provide the serial number, the date and place of purchase, along with your location.
Also, I am curious what happens when you put your Cosmos in Mono mix mode:
Simultaneously pressing the HPF+ERASE+RECORD buttons will sum the signals from the
Left and Right inputs and send them to both channels. This mode allows using the stereo
input as a mixer for two mono sources. To return to the normal stereo input mode, you need
to switch COSMOS off and on again.